Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Contact Us

Location: 7300 N. Perimeter Road, Malmstrom Air Force Base, Montana 59402-6780 
  
Telephone: 406-731-4633 

Patient Advocate 

Phone: 406-731-4378 or 406-731-4454 

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

Phone: 406-731-4117 

Interactive Customer Evaluation (ICE) 

Malmstrom AFB ICE 

341st Medical Group – Malmstrom Air Force Base Appointment Line 

Phone: 406-731-4MED (4633) 

Referral Management Center (RMC) 

Phone: 406-731-2829 

Medical Records 

Phone: 406-731-7378 

HIPAA Privacy Officer 

Phone: 406-731-2888 

TRICARE West 

Phone: 888-TRIWEST (874-9378) 
 
Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online. 

    Don’t forget to keep your family’s information up to date in DEERS!