Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Medical Management

About Us:

Medical Management is an integrated model promoting Case Management, Disease Management, and Exceptional Family Member programs to effectively facilitate quality patient care across the healthcare continuum. Medical Management partners with beneficiaries to provide patient-centered care and patient-focused goal setting to achieve hi​​gh quality patient ​outcomes.

Don’t forget to keep your family’s information up to date in DEERS!