Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Advocate
Patient advocates advise and help you with problems or concerns at this facility.
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Health Information Portability and Accountability Act (HIPAA) Privacy Officer
HIPAA Privacy Officers oversee the development, implementation, maintenance of, and adherence to privacy policies and procedures regarding the safe use and handling of protected health information (PHI) in compliance with federal and state HIPAA regulation. If you believe there has been a breach of your medical records, please contact the HIPAA Privacy Officer.
Outpatient Medical Records (OPR)
All beneficiaries are authorized one hard copy of their entire medical record once per year. To request a copy, patients must complete a Department of Defense Form 2870 at the medical records section. Hard copy requests are fulfilled within 30 calendar days. Patients also have the option to log on to the
MHS GENESIS Patient Portal to access or print their medical records and clinical notes.
Interactive Customer Evaluation (ICE)
ICE is a web-based tool that collects your feedback on services at this facility.
