Malmstrom Pharmacy  

Safety 

To ensure accurate medication dispensing, technology guides the pharmacy staff at each step in the prescription filling process. This minimizes the chance of human error, while also reducing wait times. To help with this initiative, we recommend you ask off-base providers to send all prescriptions electronically via our shared system to “DOD Malmstrom ePHCY.” Our electronic prescription system also accepts controlled medication prescriptions.

Efficiency

Malmstrom Pharmacy processes nearly 7,000 prescriptions a month. Due to the high volume, we recommend you get familiar with our operational procedures. You can use Q-Anywhere to activate new prescriptions, use the automated call-in refill service to process refills, and have off-base providers send prescriptions electronically to “DOD Malmstrom ePHCY.” This will reduce delays and keep operations moving as safely and efficiently as possible.

Activation for NEW Prescriptions

*Please note, prescriptions are NOT automatically filled after a provider sends your prescription(s). It is the patient’s responsibility to activate the medications so the pharmacy can process it.

Prescription Activation Options during duty hours

• Skip the line with Q-Anywhere! (guide below). To use this service, scan the QR code or text the phrase “Get in Line” to 833-504-8284. Select the blue hyperlink to be directed to the website and follow the prompt. A pharmacy team member will respond when time permits.

• In person activation: Scan your ID card at one of the pharmacy kiosks and wait for your ticket number to be called. Prescriptions will be ready same day (aside from special order medications). Please note, if we will be unable to complete your request due to the end of the day, it will be ready the next duty day and we will inform you upon check in at the window.

Prescription Refills

To request refills, use the MHSG Patient Portal (user guide below) or call our automated refill line at 406-313-3846 and follow the prompts. Refills will be ready on the date the system says. Before visiting the pharmacy, please wait to receive a text notification that your prescriptions are ready for pickup. If you have not received pickup notifications from us before, please notify a pharmacy staff member to opt you into the notification system. If you have AT&T phone service, you will not receive texts as they have cancelled texting services from computer programs.

Picking Up Prescriptions

• Prescriptions are picked up from Window 3.
  • If refills were called in by you via the automated phone line or through the patient portal, go to Window 3.
  • If you checked in at the kiosk and have been called up to windows 1 or 2 and have been notified your prescription is ready, go to Window 3.
  • If you used the Q-Anywhere system and have been notified via text or it has been more than 3 business days, go to window 3.
• If your provider called in a new or renewal prescription and you have not activated them, or you need a same-day refill, proceed to the kiosk and choose the “New Prescription” option, then wait for your number to be called.

Picking Up Your Prescriptions

Show your military ID card and be ready to recite your full name and date of birth. If you have a list to check off prescriptions, please have that ready.

Picking Up Prescriptions for Others

If you’re 18 or older, you can authorize an adult to pick up your prescription. To protect your privacy, we follow HIPAA and DHA guidelines and require:

• The person picking up must show:
  • Their own valid photo ID (military or civilian)
  • A valid photo ID or its facsimile (military or civilian) for the patient (you)

Additional Information

We provide pharmaceutical care for eligible TRICARE beneficiaries. If we do not currently stock the medication you need, we can acquire most within 3 to 5 duty days if approved by TRICARE. If you have questions about the availability of your medication, please call 406-731-4633 or stop by. 

Sign up and manage Express Scripts account 
Options for filling prescriptions 

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
• Where the prescription can be filled
• Copayments and limitations, such as prior authorization
• Coverage review requirements and forms
• Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

MHS GENESIS Patient Portal Table of Contents

• Creating an account
• Where to find your assigned PCM
• Messaging your provider
• Scheduling an appointment with your PCM
• Viewing your lab results and healthcare records
• Refill requests for medications
• Viewing and reviewing medications

Receiving a New Prescription?

Option 1 - Easiest: Cellular phone or desktop/laptop computer:

1. Cell phone: Scan QR Code to the right with smart phone's camera.
2. Cell phone: Click the link or yellow box. Do not take a picture. This will take you to a website. 
3. Select "Malmstrom AFB Pharmacy"
4. Enter patient's DOD ID number. this is not the social security number.
5. 
    
   Select “Add” then “Next”  
6. Enter phone number beginning with the area code then select “Next” 
7. Select an option on patient's status. If you do not know what this means, select "no, I am not PRP , AUoF, or Flyer"
8. Answer the questions then select "Next." If you  do not know he names of the medications, give us an idea of what to look for..."3 meds sent yesterday" or "appointment last week with Dr. Bobby Bobby" 
9.  
    
   You will see a screen like the one to the right. The pharmacy may ask you a question or send you a message. If your requested prescription is in the pharmacy’s system, you WILL NOT get another message until it is ready for pick up.

Option 2:

1. Open contacts. Add the number below as Pharmacy Get in Line.
2. Text 1-833-504-8284. Send this 3-word message: Get in line
3. Select underlined blue link and proceed to the website. Do not type anything into the text block. Follow instructions for option 1 beginning at step 3.