Malmstrom Pharmacy  

Safety 

To ensure accurate medication dispensing, technology guides the pharmacy staff at each step in the prescription filling process. This minimizes the chance of human error, while also reducing wait times. To help with this initiative, we recommend you ask off-base providers to send all prescriptions electronically via our shared system to “DOD Malmstrom ePHCY.” Our electronic prescription system also accepts controlled medication prescriptions. 

Efficiency

Malmstrom Pharmacy processes nearly 7,000 prescriptions a month. Due to the high volume, we recommend you get familiar with our operational procedures. You can use Q-Anywhere to activate new prescriptions, use the automated call-in refill service to process refills, and have off-base providers send prescriptions electronically to “DOD Malmstrom ePHCY.” This will reduce delays and keep operations moving as safely and efficiently as possible. 

Activation for NEW Prescriptions

Please note: prescriptions are NOT automatically filled after a provider sends them. It’s the patient’s responsibility to activate the prescription so the pharmacy can process it.  

Prescription Activation Options during duty hours: 

• Skip the line with Q-Anywhere! To use this service, scan the QR code or text the phrase “Get in Line” to 833-504-8284. Select the hyperlink to be directed to the website and follow the prompt. Prescriptions will be ready at 2 p.m. the next duty day (minimal manning days/family days require an extra 24-hour processing time).

 

• In person activation: Scan your ID card at one of the pharmacy kiosks and wait for your ticket number to be called. Prescriptions will be ready the same day (aside from special order medications). 

Prescription Refills

To request refills, use the MHS GENESIS Patient Portal (user guide below) or call our automated refill line at 406-313-3846 and follow the prompts. Before visiting the pharmacy, please wait to receive a text notification that your prescriptions are ready for pickup. If you haven’t received pickup notifications from us before, please tell a pharmacy staff member to opt you into the notification system. 

Picking Up Prescriptions

• Prescriptions are picked up from Window 3.  
  • If refills were called in by you via the automated phone line or through the patient portal, go to Window 3.  
  • If you checked in at the kiosk and have been called up to windows 1 or 2 and have been notified your prescription is ready, go to Window 3.  
  • If you used the Q-Anywhere system and it’s after 2 p.m. the next duty day, go to window 3. 
• If your provider called in a new or renewal prescription and you have not activated them, or you need a same-day refill, proceed to the kiosk and choose the “New Prescription” option, then wait for your number to be called. 

Picking Up Your Prescriptions 

• Show your military ID card and be ready to recite your full name and date of birth. If you have a list to check off prescriptions, please have that ready. 

Picking Up Prescriptions for Others 

If you’re 18 or older, you can authorize an adult to pick up your prescription. To protect your privacy, we follow HIPAA and DHA guidelines and require: 

• Your authorization in writing for someone to pick up your prescription. This may be on paper or electronic (text message or picture). In the absence of written authorization, we will contact you directly to obtain verbal consent prior to releasing your prescription to the designated representative. 
• The person picking up must show: 
  • Their own valid photo ID (military or civilian) 
  • A valid photo ID or its facsimile (military or civilian) for the patient (you) 

Additional Information 

We provide pharmaceutical care to eligible TRICARE beneficiaries. If we don’t currently stock the medication you need, we can acquire most within 48-72 hours if approved by TRICARE. If you have questions about the availability of your medication, please call 406-731-4633 or stop by. 

Sign up and manage Express Scripts account 

Options for filling prescriptions 

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you: 

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug) 
• Where the prescription can be filled 
• Copayments and limitations, such as prior authorization 
• Coverage review requirements and forms 
• Alternative medications, including costs 

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.