Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Sherry Morgan, 341st Operational Medical Readiness Squadron pharmacy technician, prepares a patient’s prescription July 14, 2021, at Malmstrom Air Force Base, Mont. In addition to active duty and dependent care, the pharmacy also serves retirees. (U.S. Air Force photo by Senior Airman Jacob M. Thompson)

July 26, 2021

Pharmacy Helps Fulfill Retiree Benefits

MALMSTROM AIR FORCE BASE, Mont. – As a volunteer force, people join the military for different reasons. For some, it’s having the opportunity to travel while others join to continue a family legacy. Regardless of the reason they join, service members are entitled certain benefits that can make the decision to join a lot easier, such as access to free military health care.

Don’t forget to keep your family’s information up to date in DEERS!